Last Updated: 31 March 2020
This Refund Policy is incorporated into the Terms and Conditions for use with our Services. Capitalized terms not defined in this Refund Policy will have the meaning set forth in our Terms and Conditions.
To request a refund via Google Play, please see this website.
Refunds are offered in terms of individual subscription billing periods, which are typically 1 month long.
We will provide You with a refund for a single billing period, when requested, when we are in breach of the Terms & Conditions only (as your sole and exclusive remedy in such case). You shall not be entitled to a refund, either in whole or in part, for any other reason. In the event You continue to use the Services after any refund has been issued for any breach by us of the Terms and Conditions, You shall not be entitled to any further refund requests based upon the same breach by us at any time thereafter. In the case of any disruptions or impairment of the Services or any separate feature part of the Services, we shall only provide a refund to You at our sole discretion and we shall not be under any obligation to do so. In the event we do issue a refund to You for any disruption or impairment of the Services, or any feature thereof, You accept such disruption and/or impairment as an expected part of the Services if You elect to continue to use the Services after receiving the refund.
Certain products offer free trial subscriptions, which You can use to evaluate how well the Service performs on Your device(s).
We may decline to provide a refund in cases where we think the refund policy is being abused in order to gain free access to Service features. For example, if you use a substantial amount of Service bandwidth or storage during a given billing period, and the Service functions correctly during that time, you would not be eligible for a refund.
After granting a refund, we may choose to decline You further service, including denying You the ability to purchase additional subscriptions.
If Your account has been terminated “for cause” (as described by the Terms and Conditions), we may decline to provide a refund.
We may, at our option, grant refunds to Users who have not used the Services for a substantial period of time, or Users who made a purchase by mistake.
To request a refund from us directly, please email firstname.lastname@example.org, and include:
a) The reason for the request
b) The name of the App you used to make the purchase
c) The username or email address associated with the account
d) The approximate start date of the billing period You would like refunded
We may ask You to provide additional information before we can process the refund.